Trouble Shooting

Frequently Asked Questions

This section covers identifying the left and right aids and all the major landmarks.

We talk about domes, custom tips and various battery styles with

links to videos showing how to perform various daily tasks, and which smart phones work with which hearing aids. 

Please note that this page is still under development (it takes a while to put all of the information together!) so if the bit you want isn't finished yet,please contact us directly for help

Connectivity and Smart Phones

Modern hearing aids can connect to a great many devices. In particular Smart mobile phones offer a great deal of control and flexibilty to make adjustments and alterations to your hearing aids.

Note that connections to Android phones sometimes offer fewer functions and are generally less reliable or stable than connections to Apple phones. In most cases it is the phone, not the App that is the issue.

Follow this link to find out which Smart Phones are approved for your aids

As we have so many systems available and the market place is constantly changing we cannot provide a full and upto date section on all the ALDs (Assistive Listening Devices) that are available.

Below are a few images to give you an idea of what is available, however we generally recommend you get your hearing aids first and then decide if you need the additional support of an ALD or two.


Which is which?


Under the dome on the end of the speaker wire there will be a coloured marker.

You may also find a cloured tab inside the battery door, on the under side or surface of a custome made hearing aid showing which colour and therefore whether it is for your left or right ear

Which is  your aid type

How to Videos 

Below are links to videos showing how to perform basic tasks to keep your hearing aids working properly

click on the image to link to a series of videos to help you complete the task you are trying to perform.

The videos are grouped in categories and so cover multiple makes. Instructions for one make will often work perfectly on another, so don't worry if your specific hearing system is not mentioned by name. 

We have taken the trouble to write down a series of instructions to help you through some of the things that trip up the new or inexperienced hearing aid user.

click on the individual links

Batteries and Charging


More frequently clients are opting for rechargeable options. With these there is no need to remove the battery or turn the hearing aids on or off.

It should be noted however that Li-Ion batteries have a useable life of around 12-18 months and will need replacing. there is often a cost to this (around £60-£75 per pair) and the aid will often have to go to the lab to have this work done.

Standard batteries are still available on all types of RIC /RITE and the only one type of custom made device.

Removal of the sticky tab on the reverse of the battery starts the chemical reaction that power the battery.

You cannot save battery life by replacing ithe sticky tab once it has been removed.

The batteries have a positive - the flat side that had the sticker on, and a negative - the side with the ridge on.

There is a corresponding lip on your battery door that interlocks with the ridge. Most battery doors have a small graphic indicating the correct way to insert.

Wax Solutions


Under the dome or on the custom/aid is always a guard that fits onto the end of the receiver. The method of exchanging them is similar for all models and easy to do.

Your new wax trap will be on a holder with a removal tool on the other end. Insert the empty end into the end of the receiver.

Some will need a turn or two to screw the empty end into the contaminated wax guard, others are just a push fit.

Once done, simply pull out the contaminated wax trap and reverse the holder and offer up the new, clean wax guard. In all cases all you need do is push the new guard into the receiver.

Domes and Tips

DOMES and Custom TIPS

On a RIC/RITE the receiver or speaker is mounted at the end of a thin wire and must be located in the ear with a device that gives not only provides physical location but gives us an acoustic value.

All such silicone domes are designed to be removed to replace the wax solution.

The domes usually peel off and are a push fit to replace.

On some instruments the custom tip can also be removed, however most wax solutions are replaced insitu.